Frequently Asked Questions — Site Features

If your question is not here, please contact us.

» Can I pay my bills on the JBWere website?
» How do I register for JBWere website services?
» How do I change my email address online without having to phone?
» How do I change my online password?
» How do I change my online username?
» How do I log in to your site?
» How do you protect my online security and privacy?
» I have forgotten my username or password. How can I find out my details?

Can I pay my bills on the JBWere website?

Not at this stage — this feature may be introduced in future.

How do I change my email address online without having to phone?

Follow these steps:

1.	Log in.
2.	Click Help.
3.	Under Change Your Details, click Change Your Email Address.
4.	Complete the fields and click Submit. Your email address has been changed.

How do I change my online password?

Follow these steps:

1.	Log in.
2.	Click Help.
3.	Under Change Your Details, click Change your password.
4.	Nominate your new password and your new password prompt.
5.	Click Save Amendments. Your password has been changed.

How do I change my online username?

Please contact the Investor Service team on 1300 366 790 or (61 3) 9679 1534.

For the security and privacy of your information it is the policy of this website to only make the changes once we have verified your details over the telephone.

How do I log in to your site?

To log in, you must first be registered as a JBWere website user. Once you have registered, go to the site homepage and click Login.

I have forgotten my username or password. How can I find out my details?

If you forget your username or password, call the Investor Services team on 1300 366 790, or email them at investorservices@jbwere.com. They will be able to tell you your username and your password prompt.

The password prompt is the word or phrase you provided when you registered to help you remember your password. For your privacy, the Investor Services team does not keep a record of your password.