JBWere Privacy Statement

The National Australia Bank Group (‘NAB Group’ means National Australia Bank Ltd and JBWere Pty Ltd (JBWere) and their respective subsidiaries) understands and appreciates that you are concerned about the privacy of personal information  the NAB Group may collect about you.

The NAB Group is committed to providing you with high quality financial services in a secure and confidential manner. The NAB Group complies with the National Privacy Principles as required under the Privacy Act 1988 (Cth).

Our privacy statement sets out, for your information:

» Personal information we may collect
» Use and disclosure of personal information
» Security of personal information
» Access and updating of personal information
» Changes to our privacy statement, and
» How you can contact us.
 

In addition to the provisions of this privacy statement, there may also be specific and additional privacy provisions in our documents that relate to certain products and services provided by JBWere. These specific and additional provisions may also relate to your privacy protection and you should review them carefully.  In the event of any inconsistency between the provisions of this privacy statement and those other specific and additional provisions, the specific and additional provisions will prevail.
 

Personal information we may collect

The personal information that we collect about you will depend on the NAB Group services and products that you use. The information collected may include your name, postal or email address, date of birth, financial details, tax file number or other information the organisation considers necessary. Generally, we will not collect any personal information that identifies you as an individual unless you knowingly provide it to us. Circumstances in which we may collect your personal information from third parties include:

• for payment purposes at your direction
• to verify identity and for customer due diligence purposes
• for the prevention and detection of money laundering and terrorist financing, and
• where we are required or authorised by law.

If you browse our website, read or download information, our system will record the date and time of your visit, the pages viewed and the information downloaded. In addition, when you visit the site again, our server will look for any cookies and structure itself based on the information provided. (A cookie is a small data file placed on your computer by the site's server. A cookie contains information about your visit to the site. A cookie identifies your computer to our web server when you visit the site.) We do not use the cookie to collect or store personal information about you. The site uses browser cookies to improve the speed and reliability of our security system. It is recommended that you turn off any cookie warnings in your browser before using the site, otherwise you may not be able to use the full functionality of the site.

Use and disclosure of personal information

Any personal information we collect from you may be made available to, or used by, your adviser, any member or affiliate of the NAB Group or any entity carrying out functions on behalf of or on instructions from the NAB Group for purposes related to the purpose for which the personal information was collected.

• enabling the NAB Group to provide products, services or information to you in accordance with your requests or reasonable expectations
• enabling the NAB Group to ascertain whether or not it has other services or products which may foreseeably meet your needs, and to notify you about these unless you have told us not to
• the NAB Group's research, planning, product development, risk assessment, risk modelling and marketing
• identity verification and customer due diligence purposes
• prevention and detection of money laundering and terrorist financing, and
• any other purpose required or authorised by law.

We will disclose personal information to third party entities carrying out functions on behalf of the NAB Group on a confidential basis only. This includes NAB Group organisations offering:

• banking and finance products or service – other organisations to which personal information is usually disclosed are card producers, card schemes, credit and fraud reporting agencies, debt collection agencies, mortgage insurance companies, your guarantors, organisations involved in valuing, surveying, or registering a security property or which otherwise have an interest in such property, purchasers of debt portfolios, underwriters, re-insurers and other organisations involved in our normal business practices (such as securitisation)
• financial planning or broking services or personal investment products –other organisations to which personal information is usually disclosed are stockbrokers, superannuation and managed funds organisations and their advisers, organisations in which you invest and other organisations involved in our normal business practices (such as securitisation)
• trustee or custodial services – other organisations to which personal information is usually disclosed are superannuation and managed funds organisations and their advisers and other organisations involved in our normal business practices, and
• life insurance products or general insurance products – other organisations to which personal information is usually disclosed are medical professionals, medical facilities, health authorities, assessors, underwriters, reinsurers and fraud detection agencies and other organisations involved in our normal business practices.

You should note that personal information we collect from or about you may also be disclosed to third parties if that disclosure is required or authorised by law.

If we transfer personal information outside Australia, we comply with transborder data flow privacy standards under the Privacy Act, for example, by taking reasonable steps to protect the information being held, used or disclosed by the recipient inconsistently with the National Privacy Principles.

Security of personal information

The NAB Group takes reasonable steps to preserve the security of personal information it collects.  All stored client information is protected from unauthorised access through the use of secure passwords and user logons or other security procedures.

Access and updating of personal information

The NAB Group takes reasonable steps to make sure that the personal information which we collect, use and disclose is accurate, complete and up-to-date.

Changes to our privacy statement

This privacy statement may change from time to time, so please refer to it regularly. Any information collected after an amended privacy statement has been posted on the site, will be subject to that amended privacy statement.
 

How you can contact us

If you have any questions or feedback about this statement or any privacy issues concerning NAB Group, please contact the Privacy Officer, JBWere, GPO Box 2050, Melbourne 3001 at any time in writing.