05-Sep-2010 12:27 AEST

Technical Support

This page provides you with information about the recommended software, web browsers and browser settings to use to optimise your experience of our website.

Web browsers  |  Browser settings  |  Recommended software  |  Troubleshooting  |  Contact us

 

Web browsers

The site is best viewed with the following browsers:

Firefox logo Firefox — version 3.6 or later

Safari logo Safari — version 4.0.3 or later

Internet Explorer logo Windows Internet Explorer — version 7 or later

We suggest you update your browser to the latest version to avoid any potential security vulnerabilities.

 

Browser settings

Monitor resolution

Set your monitor to a minimum screen resolution of 1024 x 768 pixels, displaying a minimum of 256 colours.

Pop-ups

To ensure that you can view much of the content on this site — for example, PDFs, prices or charts pop-ups — you need to have pop-ups enabled. To enable pop-ups:

If you have this browser Follow this procedure
Internet Explorer
  1. From a browser window, click Tools, Internet Options.
  2. Click the Privacy tab.
  3. Under Pop-up Blocker, ensure the Turn on Pop-up Blocker checkbox is clear.
  4. Click Apply, OK.
Firefox
  1. From a browser window, click Tools, Options.
  2. Click the Content tab.
  3. Ensure the Block popup windows checkbox is clear.
  4. Click OK.

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Recommended software

The following table describes the tasks you may perform on the site and our software recommendations for performing those tasks:

To Use this software
View a Word document Microsoft Word. You will need to buy this software from Microsoft.
View a spreadsheet Microsoft Excel. You will need to buy this software from Microsoft.
View a PDF Adobe Reader. Download a free version from Adobe.
Listen to audio files

This software is free.
Watch videos As for audio files.

 

Troubleshooting

Please refer to our FAQs for technical issues.

 

Contact us

For more information about technical issues, please contact our Investor Services team. They are available to help you from 8.30 am to 5.00 pm Monday to Friday (AEST).

Phone 1300 366 790 or (61 3) 9679 1534
Email investorservices@jbwere.com

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